PRIVACY POLICY - Stevens Products Ltd

Stevens Products Ltd trading as Stevens Outdoor Power Equipment and Commercial Outdoor Machinery has adopted this Privacy Policy to ensure that we handle personal information in accordance with the Privacy Act 1993. This Privacy Policy discloses what information we gather, how we use it and how to correct or change it.

When you visit one of our webpages, or share any information with us, you agree to be bound by this Privacy Policy.


This privacy policy applies to

  • personal information submitted by you to Stevens Products Ltd, its related entities and subsidiaries (as a customer or recipient of services provided by Stevens Products Ltd) when purchasing equipment, goods, machinery or services from Stevens Products Ltd and its related entities, and otherwise in the course of receiving or using any of Stevens Products Ltd.’s services including the Stevens Products Ltd website(s).
  • any information automatically retrieved by Stevens Products Ltd during your visits to the Website; and
  • any other personal information received by Stevens Products Ltd from you from time to time.
  • by filling out the Stevens Products Ltd Contact Us and Product Enquiry form you will be automatically subscribed to the Stevens Products Ltd database to receive the latest product and industry news from us. The information collected may include:
    • your name, address, contact number(s) and email address
    • information about your product or brand preference;
    • your demographics and interests;
    • details of any prizes you may have won;
    • a record of any queries you have made.


Wherever possible, Stevens Products Ltd collects this information directly from you. We use it for the following purposes:

  • Registration of machines, decks and/or equipment for warranty purposes, and in the event of a manufacturers safety recall;
  • to contact you directly about Stevens Products Ltd, its machines and equipment, reminders for servicing, safety, promotions, competitions and other marketing activities
  • to reward you for being a Stevens Products Ltd customer;
  • to inform you of Stevens Products Ltd and our affiliates models and information we think you might be interested in;
  • to approve transactions you wish to make;
  • to confirm your identity;
  • to provide you with information or services you have requested;
  • to follow up or pursue any queries you make.

Stevens Products Ltd may collect your information via various channels including:

  • When you sign up to register for our newsletters. By providing this personal information we are able keep you updated on special offers and events that you may be interested in and to reward your commitment to the brands.
  • When you participate in any activity on our online communities. By providing personal information to us during such activity, we can assist in identifying ways in which we can provide you with a better service, or enhance your online experience.
  • from you at events, through promotions, competitions and consumer queries including queries made online through Stevens Products Ltd websites.
  • from applicants who are seeking employment or an internship with us as part of the recruitment process. In circumstances where you do not provide the mandatory personal information, we will be unable to consider you for a position with us.
  • As set out above, we may use personal information about you for marketing and research purposes. However, you can manage your communication preferences with us in a number of ways, eg if you are an online customer, you will be provided options to manage your own online profile; you may also contact our Privacy Officer. In addition, the marketing communications that we send to you will also contain information on how to unsubscribe from those communications.
  • You can also tell us at any time if you do not want us to disclose your details to other organisations such as our related companies or third parties for marketing purposes. To do this, you just need to contact our Privacy Officer.
  • Sometimes we extract information from our collected records to produce aggregated data. This aggregated data does not identify individuals. We use the aggregated data for research purposes, product development.


Stevens Products Ltd is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security. You have rights of access to and correction of personal information that Stevens Products Ltd holds. You may correct or change the information collected at any time and as often as necessary. To access, correct or change your personal information contact Stevens Products Ltd Privacy Officer at or

Att: Privacy Officer
Stevens Products Ltd
12 Andrew Baxter Drive, Airport Oaks, Auckland 2112


Stevens Products Ltd will not disclose to any person or agency your personal information except as provided in this Privacy Policy. In particular, Stevens Products Ltd will not give information you have provided to it personally or on the Website to a third party unless:

  • it is one of the purposes for which the information has been obtained (e.g. to undertake a credit check for processing an application for credit);
  • it is disclosure to you or a person authorised by you;
  • it is necessary to enable a sale of Stevens Products Ltd.’s business;
  • it is necessary to prevent a serious or imminent threat to public health or safety;
  • it is authorised by the Privacy Commission;
  • it is necessary to avoid prejudice to the maintenance of law; and/or
  • the information will not be used in a form which identifies you.

Stevens Products Ltd outsources certain business functions to other organizations. For the purpose of providing services to Stevens Products Ltd, personal information may, as required, be transferred to or handled by:

  • our associated companies;
  • organisations which provide services to us, such as mailing houses, promotion and advertising agencies;
  • credit reference agencies or other credit providers;
  • government or statutory authorities.

Stevens Products Ltd will only assign a unique identifier to you if this is necessary to enable it to carry out its functions efficiently.


Stevens Products Ltd may use Google Analytics features for Remarketing as a method of targeting our advertising. Remarketing is a way for us to connect with visitors, based upon their past interactions with Stevens Products Ltd website(s).

Google Analytics uses both first party and third-party cookies to record standard internet traffic information such as when, and how many times, you have visited our websites or apps. We, and some third parties (including Google), also use the information to optimise advertising selection for groups of individuals based on demographic information. The cookies allow us and other third parties (including Google) to evaluate your interactions with advertising services on our websites and apps and serve targeted advertising on those websites and apps and across the Internet.

Stevens Products Ltd does not collect any personal identifiable information through the use of cookies.

You have the option to opt out of Google’s use of cookies by visiting the Google Advertising opt-out page.

Alternatively, you can opt out of cookies by visiting the Network Advertising Initiative opt out page.


Stevens Products Ltd does not sell to, or target children. Our websites are general audience websites and are not intended for children. We do not knowingly collect personal information from users in this age group via our websites. If we discover we have inadvertently gathered any personal information from this age group, appropriate steps will be taken to delete it.


Stevens Products Ltd reserves the right to modify, alter or otherwise update this privacy policy at any time, without notice to you. Such amendments will be effective immediately upon the posting of the amended Privacy Policy on the Website. Stevens Products Ltd will provide a notice on the Website when the Privacy Policy has been amended.

Updated Privacy Policy Statement from Stevens Products Ltd, effective 15 May 2018